User, agent, administration and operations manuals plus a separate manual per module – freely available as PDF. The edition is updated with every release; the screenshots it contains match the current state.
What Ordivis Platform is, who it is meant for and what it is built on technically.
The manuals for end users in the portal and for agents in the service desk.
Raising tickets, ordering from the service catalogue, tracking status, knowledge base.
Ticket handling, journal, SLA, support groups and escalation in the client.
Colour schemes, light/dark, high contrast, font size and screen readers – in the client and the portal.
A separate manual per functional module – from ticketing to emergency management.
Incident, problem, change & service request – processes and configuration.
Configuration items, classes, relations, locations, impact and processes.
Subnets, IP addresses, DHCP reconciliation, scanning and IP↔CI assignment.
Inventory, TCO, depreciation, warranty, contracts and software licences.
Network detection and read-only Active Directory/LDAP reconciliation.
Articles, categories, approval, portal publication and full-text search.
Automation and the central managed job scheduler.
Role-based analyses and personal dashboards.
BSI baseline protection & ISO 27001, baseline check, risk and measures.
BSI 200-4 / ISO 22301, BIA, response organisation and exercises.
Recovery plans based on the real CI dependencies.
Ticket in/out via IMAP/SMTP, in-app notifications.
The record under Art. 30 GDPR, notification duties (Art. 33/34) and an authority-compliant export.
For administrators: identities, tenants, licensing and the permission model.
Central setup, settings and administration of the platform.
RBAC, local users, MFA and read-only AD/LDAP integration.
Multi-tenancy through native PostgreSQL isolation, registry & operations.
Trial, ECDSA offline activation, fingerprint binding, named-user model.
A reference of all permissions per role across every module.
Installation and server operation plus the technical API reference.
Our support helps by email and ticket – with clearly stated response times. Or have the relevant area shown to you live in a demo.