The ITSM market lives on licence metrics that get more expensive with every new server, on editions with functions switched off, and on forced cloud migrations. Ordivis Platform bills by IT admins and service desk agents – assets, CIs, IP addresses and end users are unlimited.
None of this is a feature. They are decisions about the business model – and those are exactly what you feel in the third year.
Whether you keep 100 or 100,000 assets makes no difference to the price. That removes the CMDB's most expensive side effect: that good data maintenance is punished, because every additional device recorded costs money.
No „standard“ without change management, no „professional“ without IPAM. Every module is fully active in every licence. The price scales, the scope does not.
The CMDB, IP networks and credentials stay in your own data centre. Activation runs through a signed licence file and works air-gapped – without mandatory telemetry and without a support escalation because the server has no internet access.
No Oracle, no MS SQL core requirement. PostgreSQL runs natively on Windows and is installed during setup – the database licence is not a line item in your quote.
What others sell as separate products shares the same master data here. A server from discovery is the same object as the asset in the contract, the configuration item in the change and the target object in the ISMS.
A ticket system with SLA engine, email integration, approvals and a self-service portal. End users are unlimited and free of charge.
Configuration items with relations, topology and business service maps, impact analysis – without a second database technology.
Lifecycle, assignments, contracts and licence balance. Software asset management included instead of as an add-on product.
Networks, subnets, VLANs and IP addresses with a utilisation view – connected to the devices that use them.
ISO 27001 and BSI IT-Grundschutz in the same module, directly on the CI data instead of in a parallel Excel landscape.
BIA, recovery plans and the emergency manual – on the same business processes the impact analysis uses.
Sign-in through Entra ID, Keycloak or another OIDC provider – with role mapping, Windows authentication via Kerberos and automatic revocation on departure.
CheckMK, PRTG, Zabbix or Nagios/Icinga report faults straight into the service desk – deduplicated, with maintenance windows and an automatic all-clear.
The Organisation area grew out of the public sector – but process and organisational structure are open to everyone. A process map by management, core and support processes makes just as much sense in a company as in an authority, and a maintained org chart with posts, appointments and officer functions is the basis for deputising rules, onboarding and audit evidence.
What stays reserved for the public sector are the municipal product catalogue and the schedule of responsibilities – both appear only with the corresponding organisation type, because they explain nothing in a company.
We show you the current state on real data – and tell you what is not finished yet. The module maturity is public.
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