Ordivis Service
Most ITSM suites sell a core and bill the rest separately. Ordivis Platform delivers service desk, CMDB, change, problem, SLA engine, IPAM, asset management, ISMS and BCM in every licence – as an on-premises suite on .NET 10 and PostgreSQL.
ITSM (IT service management) denotes the whole body of procedures with which an IT organisation plans, delivers, operates and improves what it provides not as technology but as services .
The change of perspective is the real substance: the product is not the server but the availability of the line-of-business application running on it. „The database has been patched“ becomes „the registration service was unreachable for four hours“. That translation needs structure – defined services, clear responsibilities, traceable procedures and a data basis that connects technology to business process.
ITSM is the discipline, ITIL is a framework of recommendations on how to shape that discipline. ITIL prescribes nothing and is not a certification standard for organisations; it describes proven practices such as incident, problem and change management and above all supplies a common language. You can run ITSM without ITIL – you will just argue about terminology for longer.
In practice five procedures emerge against which any ITSM software has to be measured: Incident management (resolve a disruption fast), Problem management (remove the cause for good), change management (carry out changes with an eye on risk), service request fulfilment (handle standard requests efficiently) and configuration management (knowing what exists and how it hangs together). Everything else – SLAs, knowledge base, reporting – builds on that.
As soon as more than one person handles disruptions and nobody can say for certain who is working on what. That is typically the case from about five IT staff onwards, and considerably earlier in regulated environments: anyone who has to demonstrate ISO 27001, BSI IT-Grundschutz or NIS2 needs documented and auditable procedures anyway.
No module kit with surcharges. Every licence contains the complete feature set.
A central point of contact with tickets raised through the portal, e-mail and telephone. Prioritisation by urgency and impact, group assignment, escalation.
Recurring disruptions are bundled into a problem, with root cause analysis, workaround documentation and links to the triggering incidents.
Changes with risk class, approval path and CAB date. Standard, normal and emergency changes with configurable approvers instead of hard-wired logic.
A service catalogue makes orderable what used to run on shouted requests – with forms, approval steps and automated processing.
Response and resolution times per service, priority and calendar. Running clocks, pauses while waiting on the customer, escalation before a breach instead of a report afterwards.
Configuration items with configurable classes, relations, topology and business service map. Impact analysis via recursive CTEs.
Solutions documented rather than carried in people's heads. Articles are findable from the ticket and can be published to end users in the self-service portal.
IP address management with a subnet tree plus network and Active Directory discovery that keeps writing the CMDB forward instead of filling it once.
Hardware, software licences, contracts and warranties across the whole lifecycle – with deadline monitoring and cost centre allocation.
ISO 27001 and BSI IT-Grundschutz, business continuity management and the record of processing activities under Art. 30 GDPR – on the same CI data.
Recurring procedures as workflows, scheduled tasks through a managed job scheduler and more than 40 checklist templates included.
Module dashboards, a report builder with a curated field catalogue and export from every table – without needing SQL day to day.
Events from CheckMK, PRTG, Zabbix or Nagios/Icinga become tickets – with deduplication, automatic all-clear, maintenance windows and a storm brake against the alert flood.
Sign-in through Entra ID, Keycloak or another OIDC provider, plus integrated Windows authentication, AD/LDAP reconciliation and automatic revocation when someone leaves.
For many organisations that is not a matter of taste. An ITSM database contains the complete blueprint of your IT: every component, every dependency, every open weakness from problem management and every access granted through a service request. For municipalities, critical infrastructure operators, public authorities and regulated industries this collection is precisely the data that should not leave the building.
| Criterion | Cloud ITSM (SaaS) | Ordivis on premises |
|---|---|---|
| Data sovereignty | With the provider, often with sub-processors | Entirely in your own data centre |
| Operation without internet | Not possible | Air-gapped via ECDSA offline activation |
| Pricing metric | Frequently per agent and per managed node | Flat rate by named user, assets unlimited |
| database licence | Included in the subscription, but not negotiable | € 0 – PostgreSQL natively on Windows Server |
| Control over updates | The provider decides timing and scope | Signed delta update in your own maintenance window |
| Cost trajectory | Rises with user numbers and infrastructure growth | Predictable – relevant for German municipal double-entry budgets (Doppik) |
In fairness: a cloud solution takes operation, backup and patching off your hands. If your organisation does not want to run a data centre and has no regulatory constraint, that is a valid argument. Ordivis Platform addresses the others – and therefore keeps the operating effort deliberately small: installation including the database in under 10 minutes, updates as a signed delta with automatic rollback.
Why we built a modular monolith rather than microservices for this →
Feature lists look much the same at every vendor. The differences show up elsewhere – usually only in the third year of the contract.
Check which modules are missing from your edition. With many vendors CMDB, change management and reporting are the expensive add-ons – precisely the three you need for audits.
Agent licences are predictable, node or asset counters are not. Work your growth through over five years, not one – our TCO calculator does exactly that against the market giants.
SQL Server licences, additional operating system instances and third-party databases land in the IT budget, not in the software quotation. PostgreSQL is a hard cost advantage here.
If a new ticket field or CI class triggers a consulting project, the system will never be adapted to reality. Look for catalogues that can be maintained server-side.
A version jump that amounts to a migration project gets postponed – and eventually an unsupported version is in production. Delta updates with rollback keep you current without a project.
If ISO 27001, BSI-Grundschutz or NIS2 are coming up, integrated ISMS features save you a second tool and the upkeep of duplicated inventory data.
ITSM (IT service management) denotes the whole body of procedures with which an IT organisation plans, delivers, operates and improves what it provides not as technology but as services. The product is not the server but the availability of the line-of-business application running on it. The most widespread framework for this is ITIL.
ITSM is the discipline, ITIL is a framework of recommendations on how to shape it. ITIL prescribes nothing and is not a certification standard for organisations – it describes proven practices and supplies a common language. ITSM can also be run without ITIL.
Every licence contains the complete feature set: service desk with incident management, problem management, change management with CAB, service requests and service catalogue, SLA and OLA engine, knowledge base, CMDB and SACM, IPAM, IT asset and software asset management, contract management, disaster recovery planning, ISMS, BCM, the data protection record of processing activities, audit, workflow engine and reporting. There is no stripped-down standard version.
Yes. Ordivis Platform is built as native Windows service infrastructure with its own PostgreSQL database for operation in your own data centre – not as a cloud product with an on-premises variant added later. Thanks to ECDSA offline activation, air-gapped operation without an internet connection is possible too.
Ordivis Platform is billed as a flat rate by named user: administrators with the full feature set and service desk agents for ticket handling alone. The Gov plan starts at € 1,490 per year. Assets, CIs, IP addresses and end users in the self-service portal are unlimited and free of charge. Compare in the TCO calculator.
The technical installation including PostgreSQL provisioning takes under 10 minutes. The effort lies not in the software but in the modelling: service catalogue, CI classes and responsibilities. Ordivis Platform ships preconfigured catalogues and more than 40 checklist templates for that.
For on-premises scenarios with a predictable budget: yes. We do not claim, however, to match the feature depth of a market leader with thousands of developer-years – Ordivis Platform is in pilot operation – one organisation already works with it productively – and becomes generally available on 1 January 2027. What runs today and what does not is stated openly in the module maturity overview.
Configuration items, relations and impact analysis – the data basis on which every other module builds.
Ticketing, SLA engine and self-service portal for the daily handling of disruptions and requests.
ISO 27001 and BSI IT-Grundschutz on the same inventory data – without a second tool.
A demo by video conference – with the real state of play, not with a slide deck.